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Support Specialist

Code Climate • New York, NY

Who We Are

Code Climate empowers software engineering organizations to achieve excellence across people, process, and code with data-driven insights. Our Engineering Intelligence products are trusted by thousands of organizations – from enterprises to startups – to help align engineering initiatives with strategic priorities, accelerate software delivery, and drive continuous improvement.

 

Founded in 2011 in New York by engineering leaders who were frustrated by decisions being made in the dark or by gut instinct, we envision a world where technology leaders can drive business success through increased transparency, efficiency, and actionable data. After nearly a decade helping over 100,000 developers improve the quality and maintainability of their codebases with our automated code review tool, Quality, we launched our flagship product Velocity, enabling technology leaders to make confident, data-driven decisions that fuel elite team performance at scale.

 

Backed by leading VC firms, including PSG, Union Square Ventures, Foundry Group, Lerer Hippeau Ventures, and NextView Ventures, Code Climate has raised $66M in funding to date, having closed a Series C round in August 2021.

 

About You

Code Climate operates in a technical,  developer-heavy space. You are a talented,data-driven Customer Support Representative that values delivering world-class reporting and analytics that impact and define how engineering organizations operate. You understand what it means to be a true partner with your customers. You take pride in being of service to your customers. Curious by nature, you enjoy problem solving and find it challenging and rewarding to uncover the root cause of your customers; issues. You are technically savvy and have a good understanding of the industry. 

About the Role

The Customer Support Representative will report to the SVP of the Customer Organization and will be responsible for answering and solving support tickets. You will be accountable to your customers as well as to the Customer Success Organization. You will work closely with our Product and Engineering teams as the voice of the customer. 

Ownership and Outcomes

 

Working at Code Climate

 

Code Climate is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.