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Director, Customer Success

Code Climate • New York, NY

Who We Are

Code Climate empowers software engineering organizations to achieve excellence across people, process, and code with data-driven insights. Our Engineering Intelligence products are trusted by thousands of organizations – from enterprises to startups – to help align engineering initiatives with strategic priorities, accelerate software delivery, and drive continuous improvement.

 

Founded in 2011 in New York by engineering leaders who were frustrated by decisions being made in the dark or by gut instinct, we envision a world where technology leaders can drive business success through increased transparency, efficiency, and actionable data. After nearly a decade helping over 100,000 developers improve the quality and maintainability of their codebases with our automated code review tool, Quality, we launched our flagship product Velocity, enabling technology leaders to make confident, data-driven decisions that fuel elite team performance at scale.

 

Backed by leading VC firms, including PSG, Union Square Ventures, Foundry Group, Lerer Hippeau Ventures, and NextView Ventures, Code Climate has raised $66M in funding to date, having closed a Series C round in August 2021.

 

About You

Code Climate operates in a very technology + developer-heavy space. You are a talented data driven Director, Customer Success that values delivering world-class reporting and analytics that impact and define how engineering organizations operate. You understand what it means to be a true partner with your customers. You have the experience and ability to go from navigating a technical call with a CTO, or VP of Engineering, to easily chatting with a customer champion about their day to day. You are a leader of people, not a manager. You take the time to understand what motivates and drives every member of your team and you are their biggest advocate. 

About the Role

The Director, Customer Success will report into the VP of the Customer Organization and will be responsible for developing and managing a team. You will be accountable for the strategy, development, and execution of CO programs to drive customer awareness, demand, and training for Code Climate’s Velocity product. You will work closely with our sales executives, operations, marketing, product, and engineering teams as the voice of the customer. 

Ownership and Outcomes

Working at Code Climate

Code Climate is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.